The staff was cheerful and accommodating. The grounds were very clean and well-maintained. The good: service and staff did everything in their power to make sure that we were happy and satisfied they upgraded our room they made special arrangements for us to have food choices at the restaurants to make our daughter happy. The beach was nice, but a little rocky and the pools and slide were great. The Dolphin experience was nice, but they charge $300 for pictures, which I would never pay, however another guest said they only charged her $40. My husband and I had a private romantic dinner on the beach, which was heavenly. The drinks, alcoholic and non-alcoholic are watered down which is remedied by requesting less ice and more liquor. The food is hit or miss, with the buffet being our favorite due to the various options. Your fridge will stay stocked with drinks. If you have sensitive skin request unscented toilet tissue. I wish the shower door slid completely shut so the water wouldn’t run out the shower. I love the balcony where you can chill and eat. We were in room 342 with a pool view, which was beautiful because you get a partial ocean view. The room was clean with bedding and towels changed daily. Ensure you label your children’s belongings as they will need swim clothes daily. My twins, age 5, especially enjoyed the activities and was sad to leave. Mafer, Violeta, Paty, and Nubia at the kids Explorer’s Club took great care of my three children, ages 5 and 9. This was our first vacation in Rivera Maya and first experience at a resort. Overall we had a great holiday but just wanted a little more all around from the Hotel for the delux claim. We had an amazing catamaran 4 hr trip from the marina where we saw turtles and rays, and also 25 mins from xplor which again is a fantastic day out never to be forgotten. The teenage club on 3 rd floor we didn’t find till late on but is great for kids to hang out and the position of the hotel is ideal for easy access to days out. The shop was extortionately priced - ie $11 usd for doritos! The marina is a nice area but we felt the food there upset our tummies ( Cafe Ole). Amstar booking in the reception can really be trusted and generally the prices are as good as if you book things yourself. The room cleaning could be improved too, as every day there was an issue such as no towels / no toilet rolls or bedding not changed. Negatives are the strange beach set up that has created a pool of seaweed, and the food was very variable not all restaurants are open each night and on some days very poor ( cold / overcooked / reheated / creasy). The resort strength are that it is not too big, always sun beds available, free water sports (1/2 hr per day ) and friendly and available bar staff. Including all kids from different countries and being fun and positive. They always made lots of effort to arrange water polo volleyball and water volleyball every day at 12 and 4 and were never pushy but invited everyone to play. This really started off the holiday on a negative.Īfter this Roman and the entertainment guys really made this Holiday great for us. Despite complaints we just got ‘computer says no’ until we eventually escalated the next day and got a single camp bed. When we first arrived the bed situation was not as we had arranged as a family of 5 we needed 2 beds in each room and we ended up with 2 x doubles in one and 1x king in the other with a sofa that was supposed to turn into a bed but was very small and very uncomfortable - basically laying on wood. Hilton Tulum Riviera Maya All-Inclusive Resort.Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Riviera Elite Private Yacht Tours.Hotels near Adoratorio, Ruinas Chac-hal-al.Puerto Aventuras Cheap All Inclusive Resorts.Puerto Aventuras All Inclusive Honeymoon Resorts. Puerto Aventuras All Inclusive Family Resorts.Puerto Aventuras All Inclusive Spa Hotels.All Inclusive Resorts in Puerto Aventuras.Adults Only and Adult Friendly Resorts Puerto Aventuras.Barcelo Hotels & Resorts in Puerto Aventuras.Hotels near Dreams Aventuras Riviera Maya.
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